{"id":16851,"date":"2025-10-02T10:43:23","date_gmt":"2025-10-02T09:43:23","guid":{"rendered":"https:\/\/emedswiss.ch\/?page_id=16851"},"modified":"2026-09-29T15:21:37","modified_gmt":"2026-09-29T14:21:37","slug":"data-policy","status":"publish","type":"page","link":"https:\/\/emedswiss.ch\/en\/data-policy\/","title":{"rendered":"Data policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"16851\" class=\"elementor elementor-16851 elementor-16849\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1886b25 e-flex e-con-boxed e-con e-parent\" data-id=\"1886b25\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a06a421 elementor-widget elementor-widget-spacer\" data-id=\"a06a421\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-50874cb e-flex e-con-boxed e-con e-parent\" data-id=\"50874cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a39955 elementor-widget elementor-widget-text-editor\" data-id=\"1a39955\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Personal Data Protection Declaration<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9d04ad7 e-con-full e-flex e-con e-parent\" data-id=\"9d04ad7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-66930d6 e-con-full e-flex e-con e-child\" data-id=\"66930d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c5ec7a elementor-widget elementor-widget-text-editor\" data-id=\"2c5ec7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><a name=\"_Toc1\"><\/a>Purpose<\/h2><p>emedSwiss SA (\u201cemedSwiss\u201d, \u201cwe\u201d, \u201cus\u201d or \u201cour\u201d) attaches particular importance to the protection of personal data.<br \/>This Privacy Notice explains how we process personal data in accordance with the Swiss Federal Act on Data Protection (\u201cFADP\u201d) and, where applicable, the European Union General Data Protection Regulation (\u201cGDPR\u201d).<\/p><h2><a name=\"_Toc2\"><\/a>Roles of emedSwiss<\/h2><p>emedSwiss\u2019s role depends on the processing activity concerned :<\/p><h3><a name=\"_Toc3\"><\/a>SaaS Services<\/h3><p>When providing its SaaS services, emedSwiss processes personal data, including health data, on behalf of its clients, in particular healthcare professionals and healthcare institutions.<\/p><p>In this context:<\/p><ul><li>the client is the <strong>data controller<\/strong>;<\/li><li>emedSwiss acts as a <strong>data processor<\/strong>;<\/li><li>emedSwiss processes personal data in accordance with the client\u2019s instructions and the applicable contractual agreements.<\/li><\/ul><p>The client determines, in particular, the purposes of the processing, the categories of data processed and the applicable retention periods.<\/p><h3><a name=\"_Toc4\"><\/a>emedSwiss\u2019s Own Activities<\/h3><p>emedSwiss acts as a <strong>data controller<\/strong> for its own activities, including:<\/p><ul><li>managing relationships with clients, suppliers and partners;<\/li><li>contract management, invoicing and accounting;<\/li><li>handling enquiries and contact requests;<\/li><li>managing prospects and commercial communications;<\/li><li>operating and securing its website and systems;<\/li><li>complying with its legal obligations.<\/li><\/ul><h2><a name=\"_Toc5\"><\/a>Personal Data Collected Directly by emedSwiss<\/h2><p>When you visit our website or interact with us, we may process information such as:<\/p><ul><li>your first name, surname and contact details;<\/li><li>your position and organisation;<\/li><li>our correspondence with you;<\/li><li>contractual and invoicing information;<\/li><li>your IP address and certain technical connection data;<\/li><li>your communication preferences.<\/li><\/ul><p>We may collect this information directly from you, from your organisation, from partners or from publicly available sources.<\/p><h2><a name=\"_Toc6\"><\/a>Purposes of Processing<\/h2><p>When acting as a data controller, we process personal data to:<\/p><ul><li>respond to your requests;<\/li><li>prepare, enter into and perform contracts;<\/li><li>provide and improve our services;<\/li><li>manage invoicing and business relationships;<\/li><li>ensure the security of our systems;<\/li><li>comply with our legal obligations;<\/li><li>establish, exercise or defend legal claims;<\/li><li>send authorised commercial communications.<\/li><\/ul><p>Where processing is based on consent, you may withdraw your consent at any time. Such withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.<\/p><h2><a name=\"_Toc7\"><\/a>Service Providers and International Transfers<\/h2><p>We may use service providers for purposes such as hosting, maintenance, security, communication and the administration of our services.<\/p><p>Where emedSwiss acts as a data processor, it engages sub-processors in accordance with the agreements entered into with its clients.<\/p><p>Personal data is primarily processed in Switzerland or within the European Economic Area. If data is transferred to a country that does not provide an adequate level of data protection, we implement the safeguards required by applicable law, including appropriate contractual clauses.<\/p><h2><a name=\"_Toc8\"><\/a>Data Retention<\/h2><p>When acting as a data controller, we retain personal data for as long as necessary to fulfil the stated purposes, perform our contracts and comply with our legal obligations.<\/p><p>Personal data processed through our SaaS services is retained, returned or deleted in accordance with the client\u2019s instructions and the applicable contractual provisions.<\/p><p>The client remains responsible for determining the retention periods applicable to its patients\u2019 data.<\/p><h2><a name=\"_Toc9\"><\/a>Security<\/h2><p>We implement appropriate technical and organisational measures to protect personal data against loss, alteration, unauthorised disclosure and unauthorised access.<\/p><p>These measures include, in particular, access controls, encryption, backups, logging, security monitoring and staff awareness training.<\/p><h2><a name=\"_Toc10\"><\/a>Your Rights<\/h2><h3><a name=\"_Toc11\"><\/a>Data Processed Through Our SaaS Services<\/h3><p>If your request concerns personal data processed in the emedSwiss solution by your doctor, medical practice or healthcare institution, please contact that person or organisation directly.<\/p><p>The client, as data controller, is responsible for handling your request. emedSwiss provides the client with the necessary assistance in accordance with its contractual obligations.<\/p><h3><a name=\"_Toc12\"><\/a>Data Processed Directly by emedSwiss<\/h3><p>For processing activities for which emedSwiss acts as data controller, you may, subject to applicable law, request:<\/p><ul><li>access to your personal data;<\/li><li>the correction or deletion of your personal data;<\/li><li>restriction of processing;<\/li><li>the disclosure or portability of certain data;<\/li><li>to object to certain processing activities;<\/li><li>to withdraw your consent.<\/li><\/ul><p>We may verify your identity before responding to your request.<\/p><h2><a name=\"_Toc13\"><\/a>Contact<\/h2><p>For any questions concerning data protection, please contact:<br \/><br \/><strong>emedSwiss SA<\/strong><br \/>Place des Perri\u00e8res 2<br \/>1296 Coppet<br \/>Switzerland<br \/><a href=\"mailto:dpo@emedswiss.ch?subject=Web site - Data Protection Notice\"><strong>dpo@emedswiss.ch<\/strong><\/a><br \/><br \/>You may also contact the competent data protection authority. In Switzerland, this is the <a href=\"https:\/\/www.edoeb.admin.ch\/\">Federal Data Protection and Information Commissioner (FDPIC)<\/a>.<\/p><h2><a name=\"_Toc14\"><\/a>Amendments<\/h2><p>We may amend this Personal Data Protection Declaration to reflect changes to our services, processing activities or legal requirements. The version published on our website is the current version.<br \/><br \/><strong>Version dated September 15th 2026<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f961236 e-con-full e-flex e-con e-parent\" data-id=\"f961236\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-105e523 elementor-widget elementor-widget-spacer\" data-id=\"105e523\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f413ac3 e-grid elementor-hidden-mobile elementor-hidden-tablet e-con-boxed e-con e-parent\" data-id=\"f413ac3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5628a7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d5628a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Place des Perri\u00e8res 2<br>1296 Coppet<br>Tel. +41 22 512 12 12 | Email: contact@emedswiss.ch<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ad54f7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"9ad54f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>\u00a9 emedSwiss SA &#8211; All Rights Reserved &#8211; Visual Identity  Web Design: <a href=\"https:\/\/www.instagram.com\/dianeclaire.z\/\">dianeclaire.z<\/a>  <a href=\"https:\/\/illyria.ch\/\">\u00a9 Illyria Communication<\/a><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4cba189 elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"4cba189\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-058ed3a elementor-widget elementor-widget-image\" data-id=\"058ed3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/emedswiss.ch\/wp-content\/uploads\/elementor\/thumbs\/EMEDSWISS-LOGO-qysdjvd7wff7x3q5ia8gj7spbxbwpi13aa8m2xnlz4.png\" title=\"EMEDSWISS LOGO\" alt=\"EMEDSWISS LOGO\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-faadab6 elementor-widget elementor-widget-image\" data-id=\"faadab6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/emedswiss.ch\/wp-content\/uploads\/elementor\/thumbs\/LOGO-modif-EMEDSWISS_RVB_blanc-qysdgnr2b182n07c8ls87evazano3w3ne9ox5c1nwo.png\" title=\"LOGO-modif-EMEDSWISS_RVB_blanc\" alt=\"LOGO-modif-EMEDSWISS_RVB_blanc\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-513b16b elementor-hidden-desktop e-flex e-con-boxed e-con e-parent\" data-id=\"513b16b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d51d40f elementor-widget elementor-widget-image\" data-id=\"d51d40f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"354\" src=\"https:\/\/emedswiss.ch\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-20-a-23.07.17-1024x354.png\" class=\"attachment-large size-large wp-image-16390\" alt=\"\" srcset=\"https:\/\/emedswiss.ch\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-20-a-23.07.17-1024x354.png 1024w, https:\/\/emedswiss.ch\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-20-a-23.07.17-300x104.png 300w, https:\/\/emedswiss.ch\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-20-a-23.07.17-768x266.png 768w, https:\/\/emedswiss.ch\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-20-a-23.07.17-1536x532.png 1536w, https:\/\/emedswiss.ch\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-20-a-23.07.17-600x208.png 600w, https:\/\/emedswiss.ch\/wp-content\/uploads\/2025\/03\/Capture-decran-2025-03-20-a-23.07.17.png 1612w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Personal Data Protection Declaration Purpose emedSwiss SA (\u201cemedSwiss\u201d, \u201cwe\u201d, \u201cus\u201d or \u201cour\u201d) attaches particular importance to the protection of personal data.This Privacy Notice explains how we process personal data in accordance with the Swiss Federal Act on Data Protection (\u201cFADP\u201d) and, where applicable, the European Union General Data Protection Regulation (\u201cGDPR\u201d). Roles of emedSwiss emedSwiss\u2019s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"footnotes":""},"class_list":["post-16851","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Data policy - emedSwiss<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/emedswiss.ch\/en\/data-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Data policy - emedSwiss\" \/>\n<meta property=\"og:description\" content=\"Personal Data Protection Declaration Purpose emedSwiss SA (\u201cemedSwiss\u201d, \u201cwe\u201d, \u201cus\u201d or \u201cour\u201d) attaches particular importance to the protection of personal data.This Privacy Notice explains how we process personal data in accordance with the Swiss Federal Act on Data Protection (\u201cFADP\u201d) and, where applicable, the European Union General Data Protection Regulation (\u201cGDPR\u201d). 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